I started as a Jr. Web Designer in 2012. Over the next 14+ years I moved through frontend development, UX design, team leadership, business analysis, and product ownership — across FinTech platforms, SaaS products, healthcare systems, and enterprise tools. Different domains, different teams, the same underlying pull: toward the decisions upstream of design.
At Tridhya Tech that pattern became explicit. I joined as Lead UX Designer and left as Associate Project Manager — with a CSPO and an ECBA earned along the way. Three and a half years of watching product decisions get made well and badly from close range. The title changed. The underlying problem I kept trying to solve did not.
I completed the IBM AI Product Manager Professional Certificate in November 2025. The focus now is AI products — specifically the gap between what teams ship and what users can actually trust and use. That gap is not a technology problem. It is a product thinking and experience design problem. It is also the problem I have been building toward.